Heroes Not Zombies

When was the last time you used one of these? Actually, if you don’t live in the UK and you’re half my age (I’m in my 60s), then chances are, you’ve never used one of these. I can’t remember the last time I saw a public phone in France, but there must have been some once upon a time. What were public, shared phones like in your country? Do they still exist?

This stimulates my thoughts on how we communicate. When I was a GP in Edinburgh, my partner, Sandy, and I were one of the first Practices to use mobile phones on call. We had a huge brick sized Motorola thing, and there was only one telecoms mast in Edinburgh so it only worked on one side of Arthurs Seat! How things changed…and how fast!

This pandemic has had an impact on how we communicate too….I don’t just mean what technologies we use, but who we communicate with and when. A lot of communication is now “asynchronous” – which you could have said was the case before the telephone was invented. But I don’t think that text-based or messenger-based asynchronous technologies have brought about a revival in letter writing skills! Of course, we aren’t just using asynchronous technologies, there has also been a huge growth in our use of Zoom, FaceTime, Skype and other video-calling platforms. Then there are social media platforms like Facebook and Instagram, which drive the growth of “one-to-many” communications, “public” communications over “one-to-one” and “private”. Obviously there are many many more, but what’s clear is that for most us, we don’t limit our communications to only one of these services. We are using combinations of them – messenger services, social media platforms, texts, email and video calls, and, hey, some of us still even use the telephone!

So, what do you think? With this vastly increased ease in our ability to communicate, are we communicating better?

Hmm…..I think I’ll take my time over that one.

The first thing that springs to mind is how many people I have reconnected with in the last twelve months. Without this expansion of services, combined with the extended, forced, physical distancing and isolation, then I don’t think that would have happened. But the second thing that springs to mind is the growth of “echo chambers” which feed conspiracy theories, fake news and social division. I suppose the answer to my question depends on how you define “better”. And isn’t that always the case? Isn’t life complex and interconnected? Nuanced and diverse?

Is anything ever reducible to a single label? Like “better” or “worse”? I don’t think so.

However, I still think it’s interesting to spend a little time reflecting on the following three questions –

• Who do I communicate with?
• How do I communicate with others? (I mean technologies)
• and, finally, Does my communication build bridges?

I think that’s the important thing after all – how we use these technologies will always be determined by our intentions – and, hold me to account here, I want all my communications to be open, tolerant, kind, compassionate and understanding. When they aren’t, I want to address that, and improve.